Support

Help for every app, in one calm place.

If you have questions, need help with an issue, want to report a bug, or need assistance with an in-app purchase, please contact Zhen Chyi Apps using the support details below.

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Contact

Simple, direct, and easy to use.

Primary support

Email

For all support enquiries, please contact hello@zhenchyi.com.

  • Please include your app name and device model if you are reporting a bug.
  • For purchase issues, include your App Store purchase date and a short description of the problem.
  • A response is typically provided within 2 business days.
Supported apps

Apps covered on this page

This support page covers ShotMark, Wanderly, IsoPack, RankHalo, CarSense, and Still13.

  • General questions
  • Bug reports and technical issues
  • In-app purchase and restore-purchase support
  • Feedback and feature suggestions

What to include

So support can be faster.

1

App details

Tell us which app you are using and, if possible, the app version shown in the App Store or inside the app.

2

Device details

Include your iPhone or iPad model and iOS version so the issue can be reproduced more accurately.

3

Issue summary

Describe what happened, what you expected to happen, and the steps taken before the issue appeared.

Purchase help

For unlocks, restores, and billing-related questions.

In-app purchases

Restore purchases

If you already bought a feature and it does not appear unlocked, first try the app's Restore Purchases button. If the issue remains, email support with your app name and a short description.

Billing

Apple ID charges

All App Store billing is handled by Apple. If you need help with refunds or billing records, Apple Support may also be required depending on the issue.